Emergency Out-Of-Hours Team

Gain peace of mind with our dedicated and free emergency out-of-hours team, who are always ready to assist you. In the fast-paced world of travel, last-minute changes are inevitable, and our in-house support is available 24/7 to ensure everything runs smoothly.
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In the whirlwind world of travel, last-minute changes are a given. Our 24/7 in-house support ensures everything stays on track:

  • 24/7 Availability: Our Team is always here, ready to jump in when you need us most
  • Quick Response: Flight cancelled? No worries! We’ll sort it out in a flash
  • Experienced Agents: Missed connections? Our savvy team will rebook you in no time
  • Personalised Solutions: Sudden itinerary changes? We’ve got you covered with tailored plans
  • Comprehensive Support: Lost luggage or travel restrictions? Consider it handled
  • Peace of Mind: Medical emergencies? We’re on it, providing care and urgency every step of the way

Experience the benefits of having a reliable team at your service, ready to address any challenge.

Contact us today to learn how our Emergency Out-Of-Hours Team can keep your plans on track, provide security and assistance, and keep you worry-free!

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Serviced By Our Team

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Testimonials

Just a sample of what our clients say. And thank-you by the way!

Patience

Production Coordinator

“During my 10 years working in Productions, I can honestly say, Media Travels team are so attentive to all your bookings and go the extra mile I do not see or get with other agencies”

Brogan

Junior Production Coordinator

“We have been working with Media Travels on our show Gold Rush White Water for the past few months and they have been excellent”

Charlotte

Production Assistant

“‘We have been incredibly happy with the service we've received since making an account. The responsiveness and attention to detail with all bookings have been amazing, making complicated shoots much more manageable’”

Tricia

Production Executive

“Media Travels have dealt with all sorts of situations for me from crews missing flights, crews stranded at airports when flights are cancelled to enormous amounts of excess baggage. Being happy to help crew directly, takes the burden and pressure away from production teams”

Frequently Asked Questions

If you have any other questions, we’re always happy to help, get in touch here.

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Are there any fees associated with using your services?

We ensure your peace of mind by negotiating savings on over 85% of the products we book without any transactional fees. Certain suppliers and products, including typically low-cost carriers, rail providers, and some publicly available rates for flights and hotels (although these are uncommon), have fixed costs that cannot be negotiated. On these rare occasions, we strive to keep these fees minimal, covering only our administrative costs because we value your business and want to keep our services affordable. For more details on our fee structure or to discuss it further, please contact us.

We can explain it succinctly and clearly.

How long does a business account take to set up?

In a perfect world – a week, it has been done and can be achieved if all the moving parts work seamlessly, however – the perfect world aside, we’d say allow for two to three weeks to get everything in place.

Can we use your services whilst we wait for our account to go live?

Absolutely, while you wait for the ink to dry on your credit agreement feel free to book using an alternative payment method, such as debit or credit card, or bank transfer.

What are your contract terms for using your services?

Our services don't come with fixed terms, except for establishing and using credit accounts, which is standard practice. We're fully prepared to provide contracts if your business requires a formal agreement. However, if you prefer not to enter one, that's perfectly acceptable. We are confident that the quality of our service acts as the strongest tie, underpinning the growth of our client base within the entertainment industry.